Refund policy

Return & Warranty

Returning Products within 30 Days of Purchase:

If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within thirty (30) days from the date that we deliver the applicable Product(s) for a full refund less a 10% restocking fee, as further described in this paragraph.  The company will provide a refund for the cost of the Product(s) not including any shipping charges within thirty (30) days of our email to you confirming your refund. The Product(s) must not be abused, or damaged and must be in the original packaging as determined at our sole discretion. 

Returning Products for Warranty Claims:
Your Products (whether purchased on the Website or through an authorized retailer) are warranted against defects in materials and workmanship for a period of twelve (12) months from the date of original retail purchase (if purchased at a retailer), or twelve (12) months from the date of shipment (if purchased on the Website), or another period if the Company expressly notifies you in writing (“Warranty Period”) in each case only when used in accordance with the applicable usage documentation.
This warranty applies solely to consumer use, defined as personal, private, and non-commercial use by an individual end user. Consumer use does not include any commercial activities, including but not limited to rental fleets, golf course fleets, ride-share or hire businesses, promotional/demo fleets, or any other type of commercial operation. Any such commercial use automatically voids this warranty.
If a defect arises during the Warranty Period, Company will, at its option, (1) repair the affected Products at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, Products that are at least functionally equivalent to the Products it replaces; or (3) refund the original purchase price for the affected Products.
This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, impact damage, dropping, punctures, exceeding excess designed weight loads, damage caused because of tricks such as getting air, ramp jumps, grinding of axles or underneath components or other causes that are not defects in materials and workmanship. No other person is authorised to modify this limited warranty.

Warranty Update –Effective 15 April 2026 purchases onwards:

From 15 April 2026, all GSC Tourer X units include:

• 2-year warranty covering the electrical components and main unit body
• 1-year warranty on the battery

The following items are considered consumables and are not covered under warranty:

• Tyres
• Tubes
• Springs

*Warranty applies under normal use conditions and excludes wear and tear or misuse.

How Can I Cancel My Order?
To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or an email). The easiest way to do this is to contact our support team at sales@golfskatecaddy.com

How Will I Receive My Reimbursement?
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement except as described above.
Package return
Please pack the Products in the original product packaging and post it in a sturdy box to ensure the Products will be returned without damage. If you do not receive a pre-paid shipping label from us, you must pay the costs of the postage to return the items, and such costs will not be returned. You must send off the Products to us without undue delay.